Privacy Policy
1. Introduction
Welcome to EvCreo (“EvCreo”, “we”, “us”, or “our”).
EvCreo is an early-stage startup developing an online platform that helps customers discover party and event vendors and enables vendors to showcase their services and connect with potential customers.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit https://evcreo.com, create an account, upload photographs, publish a vendor profile, or use our services.
We are committed to handling personal information responsibly and in accordance with applicable Indian data protection and privacy laws.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will request it through an appropriate process.
2. Information We Collect
Depending on how you use EvCreo, we may collect the following categories of information.
2.1 Account and Contact Information
When you register, we may collect:
- Name and username.
- Email address.
- Mobile number.
- Account credentials and authentication information.
- Account type, such as customer or vendor.
We may use email or mobile verification to help protect accounts and prevent fraudulent registrations.
2.2 Vendor and Business Information
If you register as a vendor, we may collect:
- Business or trading name.
- Business contact information.
- Service categories and descriptions.
- Business location and service areas.
- Portfolio photographs, logos, and other uploaded media.
- Pricing, availability, and other business information you choose to provide.
You are responsible for ensuring that the information you submit is accurate and that you have the necessary rights to publish it.
2.3 Photographs and Uploaded Content
We may collect profile photographs, business logos, event photographs, vendor portfolios, and other images you upload.
Photographs may contain personal information when they identify individuals. Please upload only photographs you are authorized to share.
We will handle uploaded photographs according to their intended purpose, your settings, the permissions obtained, and applicable law.
2.4 Technical and Usage Information
When you visit our website, we may collect technical information such as:
- IP address and device information.
- Browser type and operating system.
- Pages visited and interactions with the website.
- Access times, diagnostic logs, and security events.
- Cookie or similar technology information, where applicable.
We use this information to operate, secure, troubleshoot, and improve our services.
2.5 Communications and Preferences
We may collect information you provide when contacting support, submitting an enquiry, reporting a problem, or providing feedback.
We may also maintain records of consent, policy acceptance, communication preferences, and relevant privacy requests.
3. How We Use Your Information
We may use personal information for the following purposes:
- Creating and managing user accounts.
- Verifying email addresses and phone numbers.
- Displaying vendor profiles and service listings.
- Helping customers discover vendors and submit enquiries.
- Enabling communication between customers and vendors.
- Providing customer support and responding to complaints.
- Maintaining website functionality and improving user experience.
- Preventing fraud, unauthorized access, spam, and misuse.
- Monitoring technical performance and resolving errors.
- Sending essential account, security, and service-related notifications.
- Sending promotional communications where we have the required consent or other lawful basis.
- Meeting legal obligations and responding to lawful requests.
We will process personal information for specified purposes and will provide additional notice or obtain consent where required for a new purpose.
4. Public Profiles and Visibility of Information
Certain information may be publicly visible when you choose to publish a vendor profile or listing on EvCreo.
Publicly displayed information may include:
- Business name and service categories.
- Business description and service location.
- Portfolio photographs and business logos.
- Pricing or availability information you choose to publish.
- Business contact information designated for public display.
Please do not publish personal contact details or photographs unless you are comfortable with their intended visibility and are authorized to share them.
Information used for account authentication, private account administration, or internal security is not automatically made public simply because you register.
Where customers submit enquiries, relevant information may be shared with the vendor they choose to contact, as necessary to facilitate the enquiry and in accordance with applicable law.
Publicly accessible information may be copied or shared by third parties. Although we may provide removal mechanisms, we cannot guarantee the removal of copies independently retained by other websites or individuals.
7. Data Retention and Deletion
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.
Retention may depend on:
- Whether your account remains active.
- The purpose for which information was collected.
- Security, fraud-prevention, and dispute-resolution requirements.
- Applicable legal and regulatory obligations.
When information is no longer required, we will delete it or take appropriate steps to make it inaccessible or anonymise it, as applicable.
Some information may remain temporarily in backups or security logs under our retention procedures. Information that must be retained to comply with law may be kept for the applicable period.
You may request account deletion using the contact details provided below or through the relevant account settings, where available.
8. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.
Depending on the systems we use, these measures may include access restrictions, authentication controls, secure data transmission, backups, monitoring, and restricted administrative permissions.
No online platform can guarantee absolute security. We will handle personal-data breaches in accordance with applicable legal requirements.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about personal data processed by us.
- Request correction or updating of inaccurate information.
- Request erasure of personal information where applicable.
- Withdraw consent for processing based on consent.
- Raise a grievance or privacy complaint.
- Exercise other rights available under applicable law.
To exercise a right, contact us using the details in Section 14. We may need to verify your identity before processing your request.
We will handle requests within the applicable legal timeframes.
Withdrawal of consent does not invalidate processing lawfully performed before withdrawal. It may affect features that depend on the information concerned where no other lawful basis for processing is available.
10. Promotional Communications
We may send essential communications relating to account verification, security, service changes, and important notices.
Promotional emails, SMS messages, or WhatsApp communications will be handled in accordance with applicable consent and communication requirements.
Where required, we will obtain separate consent for promotional communications. You may withdraw that consent or unsubscribe using the available mechanism.
Declining promotional communications will not, by itself, prevent you from using basic account features.
11. Third-Party Websites and Services
EvCreo may contain links to vendor websites, social media pages, messaging services, payment providers, or other third-party platforms.
These services operate under their own terms and privacy policies. We do not control their independent privacy practices.
We recommend reviewing the relevant third-party policies before sharing information with those services.
12. Children's Privacy
EvCreo is not intended to collect children's personal data in violation of applicable law.
Where the law requires verifiable parental consent or additional safeguards for processing children's personal data, we will implement the applicable requirements before such processing.
If you believe that children's personal data has been collected unlawfully through our services, please contact us so that we can review the matter.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business practices, or legal obligations.
The revised policy will be published on https://evcreo.com with an updated “Last Updated” date.
Where a change materially affects how we process personal information, we will provide appropriate notice and obtain fresh consent where required by law.
Changes to our website design or user interface do not automatically change the purposes for which we process personal information.
14. Contact Information and Privacy Grievances
For privacy questions, requests, or complaints, contact:
- Platform
- EvCreo
- Website
- https://evcreo.com
- Operator
- Lloyd R. Fernandes (Founder) and team
- Business Address
- Mumbai
- Grievance Contact / Officer
- EvCreo Team
- Grievance Email
- suggestions@evcreo.com
Please describe your request or complaint clearly so that we can direct it to the appropriate person.
We will acknowledge and address privacy grievances in accordance with applicable legal requirements.
15. Applicable Law
This Privacy Policy is intended to be read in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, and applicable rules to the extent in force.
The handling of personal information will be subject to the legal requirements applicable to EvCreo and the relevant processing activity.